News & Articles

Our place to share our thoughts and lessons learned.

We spend a lot of time thinking about and working on what the future of real-time looks like with our customers and community. When we discover insights worth sharing, we will create valuable content, tools and templates here that you can use and provide feedback on.

Featured

Introducing MakerOps Inc.

Customer expectations have changed forever — today they expect real-time gratification and fulfilment. If they don’t get it, they’ll take their business elsewhere. The future success of your business relies on real-time X automation.

Data Science
5
 min read
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RevOps
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Engineering
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Product

Serverless Architecture An Easy-To-Understand Guide

Cloud computing has changed the way that modern applications are designed, deployed and maintained. One of the driving forces behind the adoption of cloud is serverless computing.

Engineering
7
 min read

How we’re building a high-performance culture at MakerOps Inc.

When we created MakerOps Inc. we researched and defined what a high-performance culture means to us and in the process debunked a few myths. We’re now creating a company that’s built from the ground up for high performance in real time... with a little help from our friends at high-performance consultancy North.

Product
10
 min read

Why Should You Care About Next Best Action?

What's the next best action? This is the trillion-dollar question that anyone concerned with crafting a great customer experience should always be asking. What action should I introduce at this stage of the customer’s journey to provide the ideal experience?

Data Science
4
 min read

Why Our Platform: An engineer’s perspective

Our CTO, Dan Pedroso shares what engineers don’t like to happen in the middle of a sprint and why the future of real time CX is about frictionless speed and enablement.

Engineering
7
 min read

Meet Thomas Atkins

Eating lots of pizza because your local outlet always seems to know when your tummy’s rumbling? MakerOps Inc.'s Co-Founder and Chief Data Scientist Thomas Atkins might be to blame. He applies contextual information and behavioural data to algorithms and uses them to improve the customer experience at companies including Domino’s and Sportsbet — and he’ll be helping MakerOps Inc.'s customers to do the same.

Data Science
4
 min read

Introducing MakerOps Inc.

Customer expectations have changed forever — today they expect real-time gratification and fulfilment. If they don’t get it, they’ll take their business elsewhere. The future success of your business relies on real-time X automation.

Data Science
5
 min read