We spend a lot of time thinking about and working on what the future of real-time looks like with our customers and community. When we discover insights worth sharing, we will create valuable content, tools and templates here that you can use and provide feedback on.
What's the next best action? This is the trillion-dollar question that anyone concerned with crafting a great customer experience should always be asking. What action should I introduce at this stage of the customer’s journey to provide the ideal experience?
Eating lots of pizza because your local outlet always seems to know when your tummy’s rumbling? MakerOps Inc.'s Co-Founder and Chief Data Scientist Thomas Atkins might be to blame. He applies contextual information and behavioural data to algorithms and uses them to improve the customer experience at companies including Domino’s and Sportsbet — and he’ll be helping MakerOps Inc.'s customers to do the same.